South Jersey Gas and Elizabethtown Gas Recognized for High Customer Satisfaction During Pandemic
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South Jersey Industries News
FOLSOM, NJ, June 28, 2021 – SJI (NYSE: SJI) is pleased to announce that its gas utilities, South Jersey Gas and Elizabethtown Gas, have been recognized as top performers in customer satisfaction during the COVID-19 global pandemic.
Escalent, a leading consumer research firm, named both South Jersey Gas and Elizabethtown Gas to their list of “Easiest to Do Business With” utilities, out of 140 of the largest utility companies in the U.S.
This highly coveted recognition of South Jersey Gas and Elizabethtown Gas follows the results of the Cogent Syndicated 2021 Utility Trusted Brand & Customer Engagement™: Residential study by Escalent, which surveyed more than 74,000 residential electric, natural gas and combination utility customers.
Escalent finds that utilities on their “easiest to do business with” list scored high customer satisfaction ratings in obtaining phone service, making payments, website navigation and acquiring outage information.
Elizabethtown Gas received three additional recognitions:
- “Most Trusted Utility Brand” – an award for utilities that showed customer focus, community support, effective communications and environmental dedication.
- “Environmental Champion” – an award for supporting environmental causes and clean energy.
- “Utility Customer Champion” – an award for exceptional performance in brand trust, product experience and service satisfaction.
“Exceptional service is one of our core values and we will always look for ways to improve the customer experience to meet the needs of the customers and communities we serve,” said Melissa Orsen, SJI SVP, and president and COO of South Jersey Gas.
“These recognitions belong to our dedicated employees who work tirelessly to address concerns and make customer interactions as positive as possible. We’re also pleased to see customers recognize our decarbonization and energy efficiency efforts,” said Christie McMullen, president and COO of Elizabethtown Gas.
From the onset of the COVID-19 pandemic, South Jersey Gas and Elizabethtown Gas have continued to deliver uninterrupted service to customers and have put the safety of our customers and communities first by quickly implementing safety protocols for field crews, utilizing personal protective equipment (PPE) and implementing social distancing practices.
Despite the challenges posed by the pandemic, customer service teams continued responding to calls and emails through remote workstations, and SJI’s communications and marketing teams used company websites, social media and other manners of communication to deliver important updates.
Recently, SJI announced plans to eliminate its carbon footprint by the year 2040, including an additional $216 million to expand energy efficiency programs over the next three years which will help customers save energy and money. To learn more visit sjindustries.com/about-sji/clean-energy.